Last Updated: 25 March 2025
Introduction
This Privacy Policy outlines how Feb Taxi Ltd. (“Feb Taxi,” “we,” “us,” or “our”) collects, processes, and protects your personal data.
The term “you” refers to passengers or users who book, use, or engage with services provided through Feb Taxi’s website, app, or by other means.
Personal data refers to any information that could reasonably identify you.
1. Personal Data We Process
We only collect personal data necessary to deliver our services or comply with legal obligations. Categories of data we may process include:
- Identity Data: First and last name.
- Location Data: Collected when you enable location services to identify your pickup point without entering an address.
- Contact Data: Email, phone number, and postal code.
- Financial Data: Payment card details and bank account information (note: CVV is not stored after payment validation).
- Transaction Data: Trip details such as date, time, pickup/drop-off locations, distance, fare, and communication records.
- Technical Data: IP address, device ID, browser type, operating system, device and platform data.
- Usage Data: Interaction history with our website or app.
- Preference Data: Preferences, feedback, and responses to surveys.
- Marketing Data: Preferences for receiving promotional content.
- Journey Ratings: Driver feedback submitted by passengers.
- Biometric Data: Used solely for identity verification or fraud prevention (where applicable).
- Miscellaneous Data: May include data collected from third-party sources for legal or service-related purposes (e.g., business account verification, credit scoring).
- Automated Collection: We may also collect data using cookies, logs, tags, and similar technologies during your interaction with our website/app.
2. How We Use Your Information
We only process your data where legally necessary — typically under one of the following bases:
- To provide and personalize our services
- To communicate with you and manage customer support inquiries
- To allow communication with drivers (we mask your phone number)
- To comply with legal obligations, such as anti-fraud checks
- For marketing and promotions, unless you opt out
- To improve services and analyse user behavior
- For safety and fraud prevention, including use of automated tools and biometric verification
- To invite you to surveys or request feedback
- To protect our business or users in cases involving threats, fraud, or legal matters Where processing is not required for contractual performance, we may rely on:
- Legal compliance
- Legitimate interests (with safeguards to protect your rights)
- Vital interests (e.g. emergencies)
- Consent, which may be withdrawn at any time
3. Our Use of Cookies
With your consent (where required), we use cookies and similar tracking tools to enhance user experience and monitor activity.
Technologies we may use:
- Cookies
- Web beacons
- Pixel tags
- Click-through URL's
You may manage your cookie preferences through your browser settings. Disabling cookies may affect functionality.
Please refer to our Cookie Policy for more details.
4. How We Share Your Information
Your personal data may be shared with:
- Drivers: Upon ride confirmation, your name, pickup and destination points are shared.
- Business Accounts or Booking Agents: If someone else books and pays for your journey, they may be able to access trip details.
- Fleet Partners: If a driver works under a partner entity, relevant journey data is shared with them.
- Third-Party Service Providers: Including technical, marketing, analytics, legal, and customer support services.
- Regulatory Bodies and Law Enforcement: Where required by law or in protection of our rights or safety.
- Group Companies: For operational efficiency and data consistency.
- Asset Purchasers: In the event of a business sale or merger, with protective measures in place.
Some of these recipients may be located outside the UK. See Section 6 for details.
5. Information Security and Storage
We apply appropriate security measures to protect your data from misuse, loss, or unauthorized access. These are reviewed regularly to remain effective.
We retain your data:
- While your account is active
- As long as necessary for business, legal, or regulatory purposes
- For fraud prevention, dispute resolution, and customer support When no longer required, we securely delete or anonymize your data.
6. International Data Transfers
As part of our operations, your data may be transferred outside the UK to countries with different data protection laws. We ensure appropriate safeguards such as contractual clauses are in place.
Contact us to learn more about these safeguards.
7. Your Rights Over Your Personal Information:
You have the right to:
- Access the data we hold about you
- Correct inaccuracies
- Request deletion (subject to outstanding obligations)
- Restrict or object to processing
- Request data portability
- Withdraw marketing consent
- File a complaint with the UK’s Information Commissioner’s Office (ICO) or another supervisory authority
To exercise your rights or update your information, contact us using the details below. We'll respond as required by law and may request verification.
You may delete your account directly through our app under: Profile → Terms & Privacy → Delete Account.
8. Contact Us
Feb Taxi Ltd.
Compass House, Vision Park
Chivers Way
Histon
Cambridge,
CB24 9AD
Email: complain@febtaxi.co.uk
Phone: 01223304050
We are committed to resolving any concerns. If we’re unable to assist, you may contact the UK Information Commissioner’s Office: https://ico.org.uk
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email, app notification, or website notice. You may request a copy of the current version at any time.